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Fi-Soft Services

Privacy Policy

This Site is operated and wholly owned by Fi-Soft LLC, (“Fi-Soft”). At Fi-Soft, your privacy is very important to us. We want you to feel confident visiting our websites and using our products. This Privacy Statement outlines the privacy practices regarding information collected by Fi-Soft at this website and other Fi-Soft websites that link to this Privacy Statement (the “Sites”) and will tell you, as of the “Last Revised” date set forth at the end of this Privacy Statement, what information Fi-Soft collects at the Sites, how we use that information, what choices you have concerning how such information is used and how we protect your information. We encourage you to read our Privacy Statement so that you will understand both our commitment to you and your privacy and how you can participate in that commitment.

The following sections make up our Privacy Statement. For immediate access to specific details, click on the applicable heading.


When you subscribe or sign up to receive newsletters published or offered via the Sites, we will ask you for information necessary to enable us to process your request and to send you information regarding our products and services.


We use Cookies to enhance the user experience, deliver personalized content, and collect information about the use of the Sites. “Cookies” are small computer files that we transfer to your computer’s hard drive. Cookies allow us to statistically monitor how many people are using the Sites and for what purposes, how often someone visits the Sites, and the length of their stay. This information helps us dynamically generate advertising and information specifically designed for your interests. Most browsers are initially set to accept Cookies, but users can change the setting to refuse Cookies or to be alerted when Cookies are being sent. Although refusal of Cookies will not interfere with the ability to interact with most of the Sites, you will need to accept Cookies in order to access information and use certain functions. For example, Cookies are required to be accepted for access to our web-based services or desktop products with online features. The Cookies are renewed each time a user logs on to one of the Sites that uses Cookies.

Business Information Collection and Use By Us

Fi-Soft collects the Business Information necessary to enable us to respond to your requests for our products and services and to send you information regarding our products and services from time to time. Since most of the users of our products and Sites are doing so in their capacity as employees or companies, most Business Information we collect will be in that capacity (rather than information about you individually, such as your personal tastes, etc.). For these purposes, we have defined “Business Information” as any information that identifies or may identify a company or an individual contact at a company or that allows others to contact a company or an individual contact at a company. When you visit the Sites, you may be asked to submit information such as email address, company name, address, phone number, your product version, and/or areas of interest. We may also ask you where you heard about our company or products, or for other information that will help us understand more about your needs or help us process your requests for information.

Product Registration

You may be asked, on behalf of your company, to complete registration/activation form(s) on the Sites or from within the products, with contact information for use by Fi-Soft in accordance with this policy. Registration or activation information may include the name of your company, contact information, product information, customer ID, network and operating system, and other relevant information.

Customer Profile

We also collect Business Information when you create a customer profile or Passport account on some of the Sites, which is required in order to access certain areas of the Sites, purchase support plans and products, to obtain software downloads and certain online support services, and to request information from us about our products and services.


We offer certain limited online support services at the Sites. If you access online support on any of the Sites, you may be asked for information such as customer ID, product name, product version, and other information to help us determine what the technical issues are and how best to help you resolve them. In addition, certain products allow you to submit support-related questions directly from the product. If you access online support services from a product, information about your network, operating system, printer, data and program path, product type, version, customer ID, the product’s technical support information sheet, product serial number, and other similar information will be automatically pre-populated for submission to our customer support representatives to assist them in answering your questions.

Account Set-Up and Access

Upon subscribing to our services, Fi-Soft collects Business Information that may include information such as product serial number, customer ID, and your customer profile information, in order to identify you and authorize your access and use of the services and provide you with your relevant account information. Certain products provide you with the ability to access your account in order to obtain information such as your support plan status, service subscriptions, registrations, and order history.

Web-based Services

In connection with certain of our web-based services we collect certain additional information, including IP address, browser, connection speed, domain, referring URL, and other environment-related information to enable us to provide a secure environment for the use of the services, to pre-populate forms, and calculate aggregate statistical information about the customers using these services.

Third-Party Products

Fi-Soft may also use your Business Information to inform you of special discounts or offers from other companies we have carefully selected and whose products and services may be of interest to you.

Disclosure of Your Business Information</h2

From time to time, Fi-Soft may be required to release Business Information: 1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena, or court order; 2) to enforce or apply the terms of any of our service or license agreements; or 3) in special cases, such as protecting the rights, property, or safety of Fi-Soft, our customers, or others. We may also provide Business Information to government agencies and to our vendors, suppliers, authorized resellers, and other business, development, and industry partners (“Partners”) to enable them to: 1) provide us with products and services to better operate and maintain the Sites; 2) provide you with a product or service requested by you; or 3) enable them to market products or services to you.

Partner and Government Services

Fi-Soft may engage Partners to perform functions on our behalf, which may include assisting us in processing your Business Information. Certain Partners and government agencies may collect Business Information (such as business name, address, e-mail address, credit card information, and customer ID) directly from you and use of that information and other information provided by you to third parties is not governed by this policy even though those Partners and government agencies may share such information with us.

Business Transfers

In the event that all or a portion of Fi-Soft or any other assets of one of those entities), is bought or sold, Business Information will likely be included among the transferred business assets, but such information remains subject to this Privacy Statement or a Privacy Statement substantially similar to this privacy statement.

How Fi-Soft Protects Your Privacy Internally

Fi-Soft wants your Business Information to remain as secure as reasonably possible. We combine industry-standard technical safeguards with a code of conduct for those employees who are permitted to access our customers’ Business Information. When you purchase a product or service online, we use SSL encryption to encrypt your credit card information before it is sent to us in order to ensure the integrity and privacy of the credit card information that you provide to us via the Internet.

Many of our web-based services are hosted on servers that are co-located at a third-party facility with whom we have a contract providing for security measures. For example, hosted Services Data is submitted via SSL encryption and stored on a server equipped with industry standard firewalls.

Only authorized Fi-Soft employees, agents, or independent contractors are permitted to access your Business Information, Product Data, or Web Services Data. Those employees that violate our Privacy Statement are subject to disciplinary action, up to and including termination.

Despite these security measures, Fi-Soft does not represent or warrant that Business Information will be protected against loss, misuse, attacks, or alteration by third parties.

Fi-Soft Email Promotions

Each email we send will contain instructions on how to unsubscribe in the event that you do not wish to receive future promotional emails from the Fi-Soft business unit that sent you the email promotion. If you choose to opt out of receiving promotional email communications from any Fi-Soft business unit, we may still periodically communicate with you via mail and telephone. Please allow 10 business days to be removed from the promotional email list of a Fi-Soft business unit.

Linked Sites

The Sites may contain links to third-party websites and resources (collectively, “Linked Sites”). These Linked Sites are provided solely as a convenience to you and not as an endorsement by Fi-Soft of the content on such Linked Sites. Fi-Soft makes no representations or warranties regarding the correctness, accuracy, performance, or quality of any content, software, service, or application found at any Linked Site. Fi-Soft is not responsible for the availability of the Linked Sites or the content or activities of such sites. If you decide to access any Linked Site, you do so at your own risk. Your use of any Linked Site is subject to the policies, terms of use, and privacy policies of such Linked Site, if any.

Consent to Transfer

Users located outside the United States who submit Business Information to Fi-Soft via the Sites should be aware that the information they submit will be transferred to our servers located in the United States. Your submission of Business Information to us constitutes your consent to this transfer. Although Fi-Soft will collect and use your Business Information only as stated in this Privacy Statement, laws generally applicable to the protection of personal data in the United States may not be as stringent as those in some users’ home jurisdictions.

Inappropriate Use

Fi-Soft Software, including any programs and other services, provided by Fi-Soft, can transmit or be made to transmit types of information that may be protected by federal, state, and local laws, including but not limited to HIPAA, ERISA, FCRA and other existing or upcoming statutes and laws. Some of this risk is without the ability to be reduced or mitigated. The products, programs, and services provided by Fi-Soft, including any fee based programs which also include but are not limited to email and interchange modules, are NOT designed for use in such high information regulation areas. As such, you understand that by using and agreeing to use the products, programs, and services provided by Fi-Soft, you alone take full responsibility to understand and protect inappropriate or illegal information from transfer in alignment with current or future laws, legislation, and statutes

Changes to this Privacy Statement

Fi-Soft may change this Privacy Statement at any time by posting the then current policy to the Sites. Your use of the Sites constitutes acceptance of the provisions of this Privacy Statement and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Statement.

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